Shipping and Returns
At Timannya by Purvi, we ship your order within 7-14 working days of placing it. If you have any queries about your order, feel free to contact us via WhatsApp at +91 9930301604.
SHIPPING WITHIN INDIA
We offer standard (charged) and free shipping (order value above Rs.6000) within India for online payments made through debit card, credit card, Paypal, net banking or bank transfer.
Once you place an order with us, you will receive two order-related emails. The first one will be an order confirmation email, and the second email will be sent to you once we dispatch the order from our studio. The second email will contain a tracking code that you can use to track your shipment on the courier company's website.
Please make sure someone is present to receive your order at the address you provide us. We will make two delivery attempts, after which, the order will be returned to our studio. There will be additional fees for further delivery attempts. Please ensure that you provide complete and accurate address and contact details when placing an order.
If you need express shipping, please email us at email@example.com with the subject line "EXPRESS SHIPPING" to inquire about the additional charges.
You can cancel your order within 24 hours of placing it by sending an email to firstname.lastname@example.org.
We do not offer refunds on orders unless it is a fulfillment error from our end, such as incorrect or missing items. In such cases, we will refund the amount via the original mode of payment within a week of initiating the refund.
At Timannya by Purvi, we take great care to ensure that each piece is of the highest quality. However, in case you wish to exchange a purchase for a different size, you can do so by emailing us at email@example.com with the subject line "RETURNS". Please note that clothing sent to us without a prior email will not be accepted, and we need to be notified within three days of receipt of clothes about your intent to exchange. Once we receive your email, we will accept returns within 15 days. The cost of any exchange is to be borne by the customer.
We do not offer exchanges or refunds on discounted items.
The team at Timannya by Purvi reserves the right to refuse returns if the product is used or damaged by the customer.
Thank you for shopping with us!